• Home
  • About
  • Services
    • Starter
      • Free Website
    • Main Course
    • Dessert
    • Coffee & Biscuits
  • Blog
  • Contact
    • Testimonials

sm-facebook  sm-twitter  sm-pinterest  sm-youtube  sm-rss  sm-email                   m-1 m-2  m-3  m-4

Subscribe to blogSubscribe via RSS

The Website Waiter

Blog from The Website Waiter

  • Home
    HomeThis is where you can find all the blog posts throughout the site.
  • Tags
    TagsDisplays a list of tags that have been used in the blog.
The Website Waiter
PostedbyThe Website WaiteronSaturday, 15 November 2014
  • Font size:LargerSmaller
  • 0 Comments

Online deliveries gone wrong

I recently had to buy a specialist item that just wasn’t available from mainstream online retailers like amazon or ebay, but I managed to find a website selling these niche items. Although always a fath setting up an account and their unique shopping-cart process for just the one item, it was worth it to get the thing delivered. Not a big item so it should infact fit through the letter box, under £5 to buy, and although a classic delivery charge was added at the end it wasn’t the end of the world.

Where things went wrong was the delivery. The amount of time and energy wasted on trying to sort out a £5 item just wasn’t worth it - it would have been worth driving around Birmingham for a good old fashioned bricks-and-mortar supplier. In particular, here are the 5 stages of the delivery mess:

1. I received 5 text messages from the website all about the delivery – that it was to be dispatched, then what actual day it was coming, and then when it wasn’t successfully delivered. Text updates may be trendy, but they’re a pain when there’s lots and you’re dealing with a £5 item, just let things naturally happen.

2. There were two slips through the door saying they couldn’t be delivered. Firstly, the item was small enough to fit through the letter box. Secondly, it wasn’t clear what item this was with no ID on the forms – if you buy lots of things online you have to sit and think what this could be, and with two of them you have to assume it means the same item rather than two separate ones. Thirdly, it wasn’t clear what the next stage was, hopefully you don’t have to do anything and it stays at the depost for you to collect at the weekend.

3. I had to call them to see what they were and how to get hold of them. Goodness knows what the call cost was (a 0845 number), and then I’m left hanging trying to decide if an attempted re-delivery is possible the same day but they can’t confirm when, or whether I collect from them the next day.

4. I did collect the following day a Saturday, to firstly find that I only need one piece of ID (they said on the call the previous that two were needed so I’m wading through bills the night before dragging out a mobile phone bill, making sure in was the last 3 months of course). Also, there was a limited time frame of collection on Saturday between 8 and 10 am, even more frustrating by the fact that this area of town around 5 miles from my house I was in any way around lunch, but I had to make a special trip at 9 am to collect.

5. Emails were sent all about deliveries, then non-deliveries. Again, not clear, and only frustrating the situation. Ironically the last one of these asked for feedback on the purchase and process which I couldn’t help but reply to (even then it wasn’t clear, as a ‘review’ on the website made it sound like it would be for everyone to see so I just replied to the info@ email to save the embarrassment for them).

In all fairness though, there was a quick reply back saying the majority of these issues had already been identified and were being looked at. About time.

Last modified onWednesday, 19 November 2014
  • Subscribe to this entry
  • Print
  • Bookmark
  • Report this post

Comments

  • No comments made yet. Be the first to submit a comment

Leave your comment

Loading
GuestFriday, 05 March 2021

Testimonials

Read More >>

FREE Starter

free-starters-video-screen-shotFree info & consultation to get you started - Click Here for the Free Starter

Latest Blog Posts

Being Wary of Directories Like Yell and Thomson
The 4x4 Business & Digital Tips For Business Start-Ups
Making the Best of Images & Photos on Websites
The Mystery of SEO Explained in 4 Ways
10 Must-Have Factors in Website Design and Online Marketing for Churches, Ministries, and Christian Organisations
Choosing the Right Website Domain Names
Your Free Google Business Listing
How to Get the Most Out of Website-Related Emails
7 More Reasons for Google
3 ways to help with a client's customer support
The rite price (& website)
Online deliveries gone wrong
3 ways to help get rid of rubbish
Old trams showing new ways
Why Your Website Costs May Upset HRMC – New Guidance Revealed
3 ways to not get frustrated with utility company phone calls
Recruitment consultants, please make your website simpler
Free monthly website - Tony's Garden Services
Google Releases University Searches With Interesting Trends
3 steps to find the right local business

The Website Waiter  Free Starter  Feedback  Contact Us  Sitemap         All Rights Reserved